AI Flight Refunds: Get Your Compensation Fast and Hassle-Free with Advanced Technology (Get started for free)
What should I do if Swiss Air is not responding to my compensation claim?
Swiss Air is required by EU Regulation EC261/2004 to provide compensation of up to €600 per passenger for flight cancellations or long delays (over 3 hours) that are within the airline's control.
If Swiss Air denies your compensation claim, you can escalate it to an alternative dispute resolution (ADR) body, such as the European Consumer Centre, which can help mediate the dispute.
Under EU law, you have up to 6 years to file a compensation claim with Swiss Air, so don't give up if they initially deny your request.
Persistent follow-ups, including through social media and consumer advocacy groups, have been shown to increase the chances of Swiss Air eventually paying out valid compensation claims.
The European Court of Justice has ruled that airlines cannot claim "extraordinary circumstances" to avoid compensation if the root cause of the delay or cancellation was a technical issue with the aircraft.
Passengers can claim for additional expenses incurred due to the disruption, such as hotel stays and meals, on top of the basic compensation amount.
Swiss Air is required to provide passengers with written notification of their rights under EC261/2004 when a flight is canceled or delayed by over 2 hours.
If Swiss Air fails to respond to your claim within the mandated timeframe (usually around 4-6 weeks), you can take them to a small claims court in your home country.
Screenshots of your booking and any correspondence with Swiss Air can serve as crucial evidence if you need to escalate your claim.
Passengers with reduced mobility or special needs may be entitled to additional compensation from Swiss Air for any difficulties experienced due to the disruption.
Swiss Air cannot cap or limit the amount of compensation owed to passengers - the full amount specified in EC261/2004 must be paid out.
In some cases, Swiss Air may offer vouchers or miles as compensation, but you are entitled to insist on a cash payment if you prefer.
Consulting consumer rights organizations or travel associations can provide valuable guidance on navigating the Swiss Air compensation claim process.
Swiss Air is required to rebook passengers on the next available flight to their destination, even if it's with a different airline, at no extra cost.
Compensation claims against Swiss Air can be filed directly through the airline's website or by contacting their customer service department.
The European Consumer Centre Network offers a free cross-border dispute resolution service to help passengers pursue compensation claims against Swiss Air.
Swiss Air must provide passengers with a response to their compensation claim within a reasonable timeframe, typically around 4-6 weeks, and cannot simply ignore requests.
If Swiss Air refuses to pay out a valid compensation claim, passengers can take the case to a national court in their home country for a legally binding ruling.
Passengers can seek assistance from national consumer protection agencies or transportation authorities if Swiss Air continues to be unresponsive to their compensation claim.
In extreme cases, passengers may be able to file a complaint with the relevant aviation regulatory body in Switzerland if Swiss Air persistently fails to comply with EC261/2004 obligations.
AI Flight Refunds: Get Your Compensation Fast and Hassle-Free with Advanced Technology (Get started for free)