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Why is EasyJet unable to offer compensation for flight disruptions?
EasyJet's Liability Limitations: Under EU261 regulations, airlines like EasyJet are not obligated to pay compensation in cases of "extraordinary circumstances" such as severe weather, air traffic control issues, or security threats - situations that are beyond the airline's control.
Operational Disruptions: EasyJet frequently cites operational disruptions, which are outside of their direct control, as a reason for denying compensation to passengers for flight cancellations or delays.
Perceived Inconsistent Communication: Passengers have reported frustration with EasyJet's communication about compensation entitlements, leading to the perception of inconsistent application of the rules.
Mitigation Efforts: In some cases, passengers believe EasyJet could have foreseen or taken steps to mitigate the disruptions, which could strengthen their claims for compensation.
Dispute Resolution Options: Legal experts suggest that passengers denied compensation by EasyJet may have better success pursuing their claims through alternative dispute resolution services or legal channels.
Reduced Compensation for Rerouting: If EasyJet is able to reroute passengers to their final destination within a certain time frame, the compensation owed can be reduced by 50%.
Booking and Flight Details Required: EasyJet's compensation claim process requires passengers to provide accurate booking and flight details, as any missing or incorrect information may result in the claim being rejected.
Timeframe for Claims: Passengers have up to 3 years from the date of the delay or cancellation to file a compensation claim with EasyJet.
Airline Responsibility for Rerouting: In some cases, passengers argue that EasyJet is shirking its responsibility to reroute them when flights are canceled, contributing to the frustration around compensation.
Strike-related Disruptions: If a flight is canceled due to a strike, passengers are only entitled to compensation if the walkout was within the airline's control, which can be a point of contention.
Ontime Performance Tracking: EasyJet's overall on-time percentage in 2023 is a metric that can provide context for how frequently the airline experiences disruptive events.
Cabin Configuration and Route Considerations: EasyJet operates a fleet of Airbus A320 and A321 aircraft, typically configured with a single economy class cabin.
The airline's route network spans predominantly short-haul, intra-European destinations.
AI Flight Refunds: Get Your Compensation Fast and Hassle-Free with Advanced Technology (Get started for free)